Frequently Asked Questions
Everything you need to know about shopping at Quail Store for your home essentials.
What is the typical shipping timeframe for furniture and home decor?
Most in-stock items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 7-14 business days depending on your location and the selected white-glove service.
Do you offer international shipping for home goods?
Currently, Quail Store ships to the contiguous United States, Canada, and the UK. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home textiles and decor?
We offer a 30-day return policy for most items in their original condition. Please note that for hygiene reasons, bedding and towels must be unopened and unused to qualify for a full refund.
How do I care for my Quail Store wooden furniture?
We recommend using a soft, lint-free cloth for dusting and avoiding harsh chemical cleaners. For solid wood pieces, maintain a consistent humidity level in your home to prevent warping or cracking.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna for larger home investments.
What should I do if my item arrives damaged?
Please inspect your order upon delivery. If an item is damaged during transit, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or refund immediately.